Our Core Values

At Hijaz Hajj Umrah Limited, we consider it both an honor and an amanah (trust) to assist pilgrims in their sacred journey to Makkah and Madinah. Guided by Islamic principles and professional excellence, our core values are deeply rooted in the teachings of the Qur’an and Sunnah.

1. Professionalism (الإِتْقَان)

We strive for excellence (itqān) in every service we provide, ensuring your Umrah journey is smooth, respectful, and spiritually uplifting.

Prophet Muhammad (PBUH) said:
“Allah loves that when any one of you does something, he does it with excellence (itqān).”
(Al-Bayhaqi in Shu’ab al-Iman)

Our trained team handles each aspect of your pilgrimage—from visa to accommodation—with precision and care, upholding high service standards to meet the sacred nature of the journey.

2. Transparency (الشفافية)

We believe in open, honest communication. Every cost, policy, and process is shared clearly with no hidden fees or misleading information.

Allah says in the Qur’an:
“And do not consume one another’s wealth unjustly or send it [in bribery] to the rulers in order that [they might aid] you to consume a portion of the wealth of others while you know [it is unlawful].”
(Surah Al-Baqarah 2:188)

We value your trust and ensure every transaction is based on fairness and clarity.

3. Responsibility (المسؤولية)

We treat your pilgrimage as a sacred trust and take full responsibility for ensuring your journey is safe, organized, and spiritually rewarding.

The Prophet (PBUH) said:
“Each of you is a shepherd, and each of you is responsible for his flock...”
(Sahih al-Bukhari & Sahih Muslim)

From the moment you plan your Umrah until your safe return, we stand by you at every step — guiding, supporting, and facilitating.

4. Honesty (الصدق)

Truthfulness is the foundation of our service. We uphold honesty in words, actions, promises, and delivery — just as Islam commands.

Allah says:
“O you who have believed, fear Allah and be with those who are truthful.”
(Surah At-Tawbah 9:119)

The Prophet (PBUH) said:
“Truthfulness leads to righteousness, and righteousness leads to Paradise...”
(Sahih al-Bukhari & Muslim)

Our goal is to gain the trust of every pilgrim by serving with integrity and sincerity.

Our Spiritual Commitment

Serving you is more than business—it is ‘ibādah (worship). Our mission is to make the journey of Umrah accessible, peaceful, and deeply meaningful for Muslims from all walks of life.

Allah says:
“And take provisions, but the best provision is Taqwa (God-consciousness). So fear Me, O you who are wise.”
(Surah Al-Baqarah 2:197)

We strive to be your dependable companion in fulfilling this beautiful act of worship.